Warranty Policy – LiniLee
Warranty Policy – LiniLee
At LiniLee, we are committed to offering high-quality products that are made to last. We proudly offer a 1-year limited warranty on all items purchased through our official website.
🛡️ 1-Year Warranty Coverage
Our 1-year warranty covers:
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Manufacturing defects
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Functional issues such as broken zippers, damaged stitching, faulty clasps, etc.
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Items that arrive damaged (must be reported within 7 days of delivery)
You can rest assured knowing your purchase is protected for a full 12 months from the date of delivery.
❌ What’s Not Covered
This warranty does not apply to:
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Regular wear and tear from normal use
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Damage caused by misuse, neglect, improper care, or unauthorized modifications
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Accidental damage (e.g. stains, rips, burns, water damage)
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Products not purchased directly from our official store
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Lost or stolen items
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Items reported after the 12-month period
📸 How to File a Warranty Claim
If you believe your item qualifies for a warranty claim, simply contact us by email:
Please include:
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Your full name and order number
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A detailed explanation of the issue
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Clear photos or videos of the defect
We aim to respond to all claims within 3–5 business days.
🔁 What Happens if Your Claim is Approved
If the issue is covered under our warranty, we will:
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Send you a free replacement, or
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Issue a store credit or refund (at our discretion)
In some cases, we may request that the original item be returned before processing a replacement or refund.
🚚 Shipping Costs Related to Warranty
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If the product is defective due to our error, we cover all shipping costs related to the return or replacement.
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If the issue is not due to a defect (e.g. customer error), return shipping will be the customer's responsibility.
💬 Still Have Questions?
We’re here to help. If you have any questions about this warranty, please contact our support team: